Menders designed a proven strategy known as the Best Practices Care Model. The client-centered approach is a simple three-step process to ensure protocols are followed and delivered for quality of care and quality of life. 


Step 1

Assessing: A Menders registered nurse with extensive gerontology knowledge performs the in-home assessment. Health history, functional ability (including physical limitations and cognitive status), nutrition, exercise and home safety are among the factors we assess. 


step 2

Planning: A Menders registered nurse designs the care plan. Upon discussing the plan of care with the client and family member, we incorporate personal preferences, confirm agreement and present an evidence-based, realistic plan that addresses and monitors every detail from medication reminders and diet to physical activity and personal care. The care plan remains in the home as a definitive guide for any Menders caregiver in your service. 


step 3

Monitoring: Each week, caregivers (Certified Nursing Assistants) submit daily narratives of the care and services they have provided which are reviewed by a Menders Registered Nurse. Our RNs further monitor the care and client satisfaction by written communication, contacting our clients in person or by phone as deemed appropriate.